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Adopt-A-Park

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1. What is the Adopt-A-Park Program?

The Adopt-A-Park Program is an opportunity for local businesses and organizations to be hands-on members of the team that keeps the East Moline parks in top condition. A program of this kind becomes increasingly important in times of scarce resources. The contribution of your group will ensure that East Moline parks remain clean and safe.

If you have any questions, please contact Maintenance Services.

2. Why Adopt-A-Park?

It is beneficial to be a part of the Adopt-A-Park Program because:

• Enhancing parks promotes civic engagement, pride and environmental stewardship.
• Grow your organization through community service and team building.
• Help raise maintenance levels, increase the quality of parks and facilities and help to beautify East Moline parks.

If you have any questions, please contact Maintenance Services.

3. How does the program work?

Your group, business or organization may adopt a park after consultation with City of East Moline staff. We will assist you in determining which park will benefit most from your efforts and will be most convenient for your corps of volunteers. Maintenance efforts will be tailored to your adopted park and may include:

• Graffiti removal
• Litter pickup
• Painting weeding
• Small-scale gardening and landscaping
• Sweeping walkways

We ask that your group make a commitment to your adopted park for at least 1 year and complete a minimum of monthly clean-ups, weather permitting. If you have any questions, please contact Maintenance Services.

4. Who can participate in Adopt-A-Park?

The following groups can participate:

• Businesses
• Church groups
• Clubs
• Fraternal organizations
• Neighborhood associations
• Schools
• Youth groups

If you have any questions, please contact Maintenance Services.

5. What types of support materials does the Maintenance Department, Parks Division provide?

The support materials provided are:

• Gloves and bags
• Litter sticks
• Paint and paint brushes

On a yearly basis, groups who complete their commitments will receive a certificate, one time waiver of park rental fee and special recognition at an annual picnic. In addition, a sign will be displayed at the park with the name of your group. If you have any questions, please contact Maintenance Services.

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Contacting Us

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1. What are the business hours at City Hall?

8:00 a.m. to 4:30 p.m. Monday through Friday.

2. Who do I contact when my garbage has not been picked up?

If you have a concern with garbage, recycling, or yard waste, please contact Republic Services at 563-823-1323

3. How do I find out who my alderman is?

Visit Find my Alderman. The city consists of 7 wards with one Alderman per ward.

City Council

4. Where do I obtain a copy of the City Council agenda or meeting minutes?

Visit AGENDAS & MINUTES
.

5. How do I contact a city department?

Visit the Staff Directory
.

6. How do I apply for a job with the City?

Visit here to complete an employment application on line. For more information please email Human Resources

7. Can I pay my utility bill online or over the phone?

You may pay your utility bill online at www.xpressbillpay.com with credit, debit or echeck. You may also pay over the phone by calling 1-800-785-5195. When paying over the phone a charge of $1.95 will be added to your account.

8. What number do I call for a non-emergency situation?

For non-emergencies, please call the East Moline Police Department non-emergency dispatch at 309-797-0402.

9. How do I request a street light for my neighborhood?

The City has a street light policy, which governs the placement of street lights. Contact Public Works at 309-752-1573 for more information.

10. I have a sump pump for my house. Where can I drain the water?

It is preferable that the water is drained out into your grass lawn. It must to be 10 feet from city right-of-way.

11. When and where does the City Council meet?

Visit Committee of the Whole

The City Council meets the first and third Mondays of each month at 6:30 p.m. in the City Hall Council Chambers on the 2nd Floor. City Hall is located at 915 16th Avenue in East Moline Illinois.  

When the council meeting falls on a federal holiday, the meeting is held the Tuesday after - For example - Martin Luther King day is the 3rd Monday of the month - the meeting will then be the following day on Tuesday.  

12. How do I have an item placed on a Committee of the Whole agenda?

The City Administrator coordinates the agenda for the Committee of the Whole meetings. Agenda items are due in the City Administrator at City Hall Annex seven days preceding the Council meeting. The item must be approved by the City Administrator. Call or email Doug Maxeiner 309-752-1513.

13. What is the "right-of-way"?

Right-of-way (ROW) is land which is owned by the City to provide a location for the construction of streets, alleys, sidewalks, and utilities. Typically, the width of public ROW is 50, 60, or 64 feet, although other widths may occur. ROW is always wider than the street. If a 50-foot wide ROW has a 26-foot wide street, then there is a 12-foot wide area behind the curb on both sides of the street which is owned by the City, providing that street is centered in the ROW. Property owners cannot encroach upon public ROW with fences, walls, or buildings since this may conflict with the use of ROW for utilities and sidewalks. For more information visit Zoning
.

14. How do I dispose of large items, such as appliances and furniture?

Stickers are available at the water office - 915 16th Avenue, the Jewel service counter, East Moline Walgreens and the service counter at the Silvis Hy-Vee. They are fifteen dollars per load (what would fit in the bed of a small pickup truck).  You can schedule a special pickup for larger items by calling 752-1573.

We are unable to take white good appliances, tires, remodeling or construction materials.  You can call 1-877-934-5378 for appliances and tires - up to 10 tires per year.  

Contact Scott County (reciprocal agreement with Rock Island County) for hazardous materials and ewaste disposal:

Household Hazardous Material Facility
5640 Carey Avenue
Davenport, IA 52807
(563) 386-9575

Electronic Demanufacturing Facility 
1048 East 59th Street
Davenport, IA 52807
563-823-0119

15. How do I dispose of my leaves?

There are several things you can do with your leaves: - 

• Mulch the leaves and scatter them on your lawn - 
• Use paper Leaf bags and attach a yellow sticker - 
• Burn days are Monday,Wednesday & Saturdays 8:00 a.m. to 5:00 p.m. unless designated a no-burn day by the fire department. Burning Regulations

April 6 - May 1, 2020  is the FREE yard waste pickup for this spring - you will still need to use yard bags, but no stickers will be required on them during that time period. 

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16. How do I reserve a park shelter?

Shelter reservations are available each day schedule for two sessions each day: 7 a.m. - 4 p.m. and 4-10 p.m. The cost for the East Moline shelter reservations is $20 per session and $40 for all day (both sessions). Reservations can be made at the Engineering and Maintenance Services Facility located at 1200 13th Avenue.

Park Division

17. Can I meet with the city inspectors?

Residents can meet with city inspectors (building, electrical, mechanical and plumbing) personally in the office from 8:00 - 9:30 and 3:30 to 4:30 p.m and by appointment. The inspectors are in the field performing inspections the rest of each day.  If you want to schedule an appointment you can email the inspectors - Building/Electrical or Plumbing/Mechanical.  If you have zoning questions you can contact the zoning official.

18. What work requires a building permit?

The following are some of the more common projects that require the purchase of a building permit: new homes, wood decks, patio covers, porch repairs and replacements, roofing/shingling, siding, additions, garages, carports, sheds greater than 120 square feet in area, structural repairs, retaining walls over 2 feet in height, interior remodeling involving drywall or moving of or building walls, altering windows or doors, and demolitions. Visit Building Permits

.

19. How do I obtain a building permit?

To obtain a building permit, please visit the Inspections Office located at the City Hall Annex at 912 16th Avenue, East Moline or call 309-752-1509. Permits can be obtained Monday through Friday between 7:00 a.m. to 9:00 a.m, 12:30 p.m. to 1:30 p.m. and 3:30 to 4:30 p.m. These permits include Building, Plumbing, Electrical, Heating and Food. Building Permits
.

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Finance

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1. What is the sales tax rate paid by citizens?

State of Illinois sales tax = 5.00% 

Rock Island County retail sales tax = 0.25% 

Rock Island County school tax = 1.00% 

City of East Moline sales tax = 1.5% 

Total sales tax rate = 7.75%

2. What is the outstanding estimated total debt of the City as of the end of 2016?

$26,959,495

3. Who do I call for water service and disconnect?

The Water Office, (309) 752-1530 handles water billing from sign-up to shut-off. They will set up your account for billing and answer questions regarding your account. Karla Melody

4. Where do I pay my utility bill?

Payments can be made in person at the water office at City Hall, 915 16th Avenue with cash, check, credit, or debit cards. Payments may also be made by cash or check at the East Moline Jewel store, 107 Avenue of the Cities. When making a payment at Jewel, you must bring your bill stub with you for them to accept payment.

5. Can I pay my utility bill online or over the phone?

You may pay your utility bill online at www.xpressbillpay.com with credit, debit or echeck. You may also pay over the phone by calling 1-800-785-5195. When paying over the phone a charge of $0.75 will be added to your account.

6. Am I billed a flat rate or by my usage for water?

You are billed for the water you use to the nearest 100 cubic feet. One hundred cubic feet is approximately 750 gallons of water. The amount billed for sewer is also based on your water usage.

7. If I have a water problem at night, on weekends or holidays, what do I do?

Please call (309) 797-0402 to be connected with the Dispatch Center. This number is manned 24 hours a day and they will be able to contact the appropriate person for you.

8. What should I do if I am gone for an extended period?

Please notify us and we can shut off the water and stop the billing until you return. A fee of $35 will be added to your account when the shut off occurs. Karla Melody

9. When should I let someone know that my water bill is higher than usual?

Please call the Water Office (309) 752-1530 as soon as you receive your bill. Waiting several days can make it impossible to track the cause of the higher usage.

10. How do I get water turned back on after being shut off for a delinquent bill?

Payment of the total past due balance must be made before water will be scheduled for turn on. Water will be turned on the next business day after payment is received. If you request same day turn on, a $70 charge will be added to your account.

11. Can I make payment arrangements on a high utility bill?

Please contact the Water Office at 309-752-1530, or visit in person at 915 16^th Avenue, for more information.

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FOIA

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1. What is FOIA?

The Freedom of Information Act (FOIA) is a state statute that provides the public the right to access government documents and records. The premise behind FOIA is that the public has a right to know what the government is doing. The law provides that a person can ask a public body for a copy of its records on a specific subject and the public body must provide those records,
unless there is an exemption in the statute that protects those records from disclosure (for example: records containing information concerning trade secrets or personal privacy).

2. Who is subject to FOIA?

Public bodies are subject to FOIA. The judiciary is not subject to FOIA, but court records and proceedings generally are open to the public.

3. Who can file a FOIA request?

Anyone. Any person, group, association, corporation, firm, partnership or organization has the right to file a FOIA request to any state or local public body, including any city,township or county office.

4. What are the consequences if a public body fails to designate a FOIA officer?

FOIA requires that every public body designate a FOIA officer. Failure to do so is a violation of the Act and will be considered by the PAC, as well as courts, when a request for review or litigation is filed.

5. How many days does the public body have to respond to a FOIA request?

5 business days from the day after the public body receives the request. However, that time period may be extended for an additional 5 business days from the date of the original due date if:
- The requested information is stored at a different location;
- The request requires the collection of a substantial number of documents;
- The request requires an extensive search;
- The requested records have not been located and require additional effort to find;
- The requested records need to be reviewed by staff who can determine whether they are exempt from FOIA;
- The requested records cannot be produced without unduly burdening the public body or interfering with its operations; or
- The request requires the public body to consult with another public body that has substantial interest in the subject matter of the request
If additional time is needed, the public body must notify the requester in writing within 5 business days after the receipt of the request of the statutory reasons for the extension and when the requested information will be produced.

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Health

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1. I received a letter that my grass is too tall. Am I getting fined?

No, that letter is simply a notice that the grass is too tall or is getting close. Just cut the grass and weeds by the deadline, and no fines or other action will be taken. We will not issue a mow order unless it is over 8 inches

2. I received a notice letter, but my grass was already mowed.

Most likely, you cut the grass and weeds while the letter was being processed and mailed. If the violation noted in the letter has been addressed, then no further action is necessary. If you have questions about whether something is in violation, please feel free to call the Health Department at 752-1510.

3. I received a notice/bill but no longer own the property due to selling on contract /forcelosure /bankruptcy

Our system is connected to the County's tax records system so if your name is listed you will get the notices until it transfer from your name to the next persons. Foreclosures and Bankruptcies can take several years - you will not be financially responsible, but will continue to get notices. If you have sold it on contract let us know, however if it was not filed with the Recorder's office you are still legally responsible.

4. Due to ____ reason, I cannot mow the grass.

If you have special circumstances that prevent you from cutting, or having someone else cut, the tall grass within the 7-day time frame, please call the Health Department at 309-752-1510 as soon as possible and we will try and work with you.

5. How many notices will I get?

Once we mow your property you will not receive any further notifications that season. Your property, if out of compliance, will be immediately issued a mow order that season. Nuisance properties that were mowed the previous year and have the same owner will be immediately mowed as well. Extremely neglected properties or properties with pest control issues may be issued an immediate mow order if deemed an hazard. Please keep in mind that if you receive a notice but the City does not mow it is more economical for the city to send you another courtesy notice rather than issuing an immediate mow order, but we are within our right to issue the immediate mow order.

6. The property down the street has tall weeds. Who do I call?

The Health Department handles tall grass violations. Call them at 309-752-1510, or use the report a concern page. You will need the address or location of the tall grass.

7. How do you tell if the grass is too tall?

Most of the time tall grass is easily seen. However, before a mow order is issued we try use a specially designed measuring device that identifies and clearly indicates that the 8" standard has been exceeded and then document it.

8. The house next door has tall weeds in the backyard behind their privacy fence. Why hasn’t anything been done?

The City can only inspect for violations from public areas, such as the street, unless a property owner gives specific permission to enter their property. Being behind a fence makes it impossible to see from the street. However, if you can see it from somewhere on your property you can give city inspectors permission and access.

9. The property next door only mows the front why isn't the City doing anything?

Often times property owners, occupants or even neighbors will only mow the front of a property. When the city drives by for routine inspections we may not see that back or we assume they are in the middle of taking care of it. Call the city (309-752-1510) and let them know what is happening so that a more in depth inspection can be conducted and a notice sent out. Remember we can only inspect from public areas or when we have permission to access areas that give us a better view.

10. I received a notice letter, but my neighbor’s property is far worse than mine.

It is likely they received a notice as well. However, to ensure the City is aware of the violation, you can submit a complaint by calling the Health Department at 309-752-1510.

11. Do I need to let you know when I cut the grass?

No. During a follow-up inspection, we will verify if the grass is cut or not. However, if you have special considerations that need addressed, please call 309-752-1510 to let us know.

12. Can I mow the vacant lot / property next door?

If you like mowing, and the owner doesn’t mind you doing so, the City won’t stop you. However, the City cannot send notice to the vacant lot owner to let them know about the tall grass if it is being mowed by someone else and the City will not pay you.

13. My neighbor’s tree is overgrown and hangs over my property. Is this overgrown vegetation?

By the City’s definition, no. Overgrown vegetation only applies to weeds, grass, and similar vegetation. The City will intervene for overgrown trees and shrubs when they block sidewalks, impede street visibility, or otherwise cause danger to the public rights-of-way. Otherwise, this is an issue between you and your neighbor to resolve.

14. My neighbor does not trim his side of our joint fence when he mows his grass, so there are tall grass and weeds along the fence.

The purpose of the weed ordinance is to remove weeds and tall grass that can cause significant impacts to public health and property values. Just a fence line of tall grass will not have that significant impact. Please talk with your neighbor about your concerns.

15. What happens if I sold the property but did not record the sale with the County?

The city does not recognize unrecorded deeds and will pursue the owner according to the public record. It is the owner’s responsibility to insure the recording of the new deed.

16. How much will I have to pay if the City mows my property?

A minimum of $180 will be charged to a property owner if the city requires the property to be abated. Additional fees will be added, for brush/refuse pick up, liens, curt costs and fines.

17. Once the city mows a property how often will it be mowed?

Properties are typically only mowed 2-3 times per season by the City. However, certain instances may warrant additional mow orders.

18. Can I grow wildflowers? How about a garden?

Wildflowers that are intentionally seeded and that are kept neat and contained are acceptable. An overgrown yard that happens to have some flowers is not. A vegetable garden, even including tall corn stalks, is also permitted, as long as weeds are kept under control.

19. What is a weed?

For purposes of enforcement of city ordinance weeds are all grasses, annual plants, and vegetation (other than trees or shrubs provided) beyond the 8 inches mark. However, this term doesn't include cultivated flowers and gardens, including native planting used for aesthetic or wildlife promotion, to attract and aid wildlife, to offset and control any soil loss problems either occurring or predicted, to promote stormwater infiltration into the soil, or promote transpiration of stormwater by plants.

20. Are there any exceptions?

Any yard, lawn, lot or other grassy area near any homes and businesses needs to be cut to meet the ordinance requirements. There are general exceptions made for riparian areas along stream banks, for woods, and for agricultural land. Even in those areas though, noxious and detrimental weeds must be removed.

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Human Resources

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1. How do I apply for a job with the city?

Visit here to see what positions are open and begin the employment process.  You may also print the form, complete and mail it or drop it off at City of East Moline Annex Building, 912 16th Avenue, East Moline IL. 61244. 

2. How do I know if you received a sumitted employment application?

Applicants will receive an email within seven working days acknowledging that your application was received. The Human Resource Department will notify applicants of hiring process.

3. How do I apply for a Police Officer Position?

Every two years the Fire and Police Commission open the application process for the Police Department. The City of East Moline must follow Illinois State Statutes (Public Act 098-0760 Sec. 5 The Illinois Municipal Code) that require the city to create an eligibility list which is active for 2 years. When the Police Department has an opening, they must select candidates from the eligibility list. Candidates who have completed an application and submitted it to the city, must pass a physical agility pass/fail test. When candidates pass the agility test they proceed to a written test. Scores from the written test, along with preference points (available according to state statutes) are then compiled to form a list. 

4. How do I apply for a Fire Fighter Position?

Every 2 years the Fire and Police Commission open the application process for the Fire Department. The City of East Moline must follow Illinois State Statutes (Public Act 098-0760/Sec. 5 Illinois Municipal Code) which requires the city to create an eligibility list which is active for 2 years. When the Fire Department has an opening, they must select candidates from the eligibility list. Candidates who have completed an application and submitted it to the city, must attend the CPAT (Candidate Physical Agility Test). The CPAT testing is offered over an 8 week period for training and practice. For those who pass the CPAT, a written test follows. Scores from the written test are compiled to form a list. Preference points are available according to Illinois State statutes. CPAT testing has been an nationally approved standardized testing program.

5. How long will my application stay active?

Employment application will remain current on file for twelve months.

6. Does the City have Residency Requirements to be a Police Officer?

Any person who is appointed as a member of the police department shall establish residency within a fifteen (15) mile radius of city hall, 915 16th Avenue, East Moline, Illinois within a period of eighteen (18) months from and after the date of his/her commencement of employment with the city.

7. Does the City have Residency Requirements to be a Fire Fighter?

Any person who is appointed as a member of the fire department shall establish residency within the state of Illinois, and within a nineteen and one half (19.5) mile radius of city hall, 915 16th Avenue, East Moline, Illinois within a period of one (1) year from and after the date of his/her commencement of employment with the city.

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Maintenance Services

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1. Do you have any free weeks when yard waste stickers are not needed?

Yes. Free yard waste pickup is available April 6 through May 1st.  No sticker needed.  Fall dates will be announced at a later date.

2. When is yard waste pickup for the City of East Moline?

Republic Services picks up yard waste on your scheduled garbage day, April 1st - December 6th.  

3. When is there a City wide cleanup program?

The City, conducts an annual spring cleanup. It is generally held the last week of April.   The dates will be posted on the City Calendar and on the City Facebook. 

4. Does the City of East Moline provide special pickups for larger items?

Yes.  Stickers are available at the water office - 915 16th Avenue, the Jewel service counter, East Moline Walgreens and the service counter at the Silvis Hy-Vee. They are fifteen dollars per load (what would fit in the bed of a small pickup truck).  You can schedule a special pickup for larger items by calling 752-1573.

We are unable to take white good appliances, tires, remodeling or construction materials.  You can call 1-877-934-5378 for appliances and tires - up to 10 tires per year.  

Contact Scott County (reciprocal agreement with Rock Island County) for hazardous materials and ewaste disposal:

Household Hazardous Material Facility
5640 Carey Avenue
Davenport, IA 52807
(563) 386-9575

Electronic Demanufacturing Facility 
1048 East 59th Street
Davenport, IA 52807
563-823-0119

5. I need to locate sewer and water lines on my property. Who should I call?

For City-maintained lines, or lines privately maintained, contact the Illinois One call system at (800) 892-0123.

6. I have concerns about stormwater drainage. Who do I contact?

The City has a Stormwater Management Plan in place and is working on achieving it's goals. To speak to someone regarding your concerns, please call our City Engineer's Office at 309-751-2310. For copies of Floodplain Maps and/or questions, please contact

Joseph Miller

7. Can I plant my own trees on the right of way?

Yes, but you first need to contact the Maintenance Services Director for consent. Dave Lambrecht

8. I have a drainage easement on my property. What can I build on this easement?

Drainage easements must be kept clear of all obstacles in order to properly carry the run-off from storms. Structures, fences, bushes, shrubs, new trees, and playground equipment such as swing sets and similar items that would impede the flow of water or trap debris must not be placed in a drainage easement.

9. I have a utility easement on my property. What can I build on this easement?

Generally, the City allows property owners to construct fences within utility easements. Sheds or other structures are not allowed. Removal/replacement is the responsibility of the property owner.

10. My neighbor has diverted water onto my property. Who do I contact?

Erica Williams, Engineering Department - email or call 309-751-2310

11. The street light in my neighborhood is burned out. Who do I call?

The street lights are maintained by MidAmerican Energy. Call the company at (800) 799-4443 or visit their website.

12. When will my neighborhood street be treated for ice or have the snow plowed?

The City has an Ice/Snow Control Policy. It assists the Public Works Department during ice/snow storms. View the snow and ice maintenance map for more information. Major arterials and areas around schools are treated first. Connector and residential streets with steep hills are next. The remainder of the neighborhood streets are treated as time allows and depending on the storm's severity.

13. My business has a parking lot. Can I push the snow onto the public roadway?

No, City ordinance prohibits property owners from pushing snow from private property into the street.

14. Who do I call if I see a stop or yield sign missing, or a traffic light that is burned out?

These are considered to be events requiring a response by City crews in a timely manner. Call 309-752-1573 from 7 a.m. to 3:30 p.m. Monday through Friday. At all other times, please call the East Moline Police Department at 309-797-0402. Jackie Flack

15. Who is responsible for maintaining the sidewalk along my property?

The property owner is responsible for all necessary maintenance of his/her driveway.

16. Who is responsible for maintenance of my driveway, which is within the public right of way?

The property owner is responsible for all necessary maintenance of his/her driveway.

17. When am I, the owner, responsible for upkeep concerning my water pipes?

The City maintains all the water mains and the meters we own. You are responsible from the meter to your home and all the plumbing in the house.

18. I am having a neighborhood block party. Do I need a permit?

Yes, Applications are available at the Customer Service Desk at City Hall.

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Police

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1. Can I report a crime tip online annonymously?

Yes! Visit the Crime Stoppers of the Quad Cities online portal. Submit a Tip Online

2. How do I become an East Moline Police Officer?

Job openings will be posted on our Human Resources. Job Openings

3. Can I do a ride along with a police officer?

Applicants must be City of East Moline residents, at least 18 years of age, or college students enrolled in a Law Enforcement curriculum in order to be invited to ride along with one of our police officers. Click here for more information.

4. Cars are speeding in my neighborhood. Can the police run radar in the area?

Yes. Please submit a traffic enforcement request.. Traffic Enforcement Request

5. There is an abandoned vehicle in my neighborhood. Will the police tow it?

Please submit an online notification form to our traffic officer. We will investigate it for 7 days as required by city ordinance. Abandoned Vehicle

6. I'm going on vacation. Will the police drive by my house?

Yes. Please submit a vacation request form to let us know you will be on vacation. Vacation Request

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Property Maintenance

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1. How does the city determine who is the owner of a property?

The city determines the property owner by searching the public records of the Rock Island County Recorder of Deeds.

2. What happens if I sold the property but did not record the sale with the County?

The city does not recognize unrecorded deeds and will pursue the owner according to the public record. It is the owner’s responsibility to insure the recording of the new deed.

3. Does the County take ownership of my property if I stop paying taxes on it?

No. The fact that you stop paying taxes on your property does not mean the County, or any other party, automatically takes ownership of it. The property could eventually be sold for back taxes, but this takes at least two years from the date the taxes became delinquent.

4. Who is legally responsible for my property if I stop paying taxes on it?

You are legally responsible for the property until it is formally transferred to another party and the transaction is recorded with the Rock Island County Recorder of Deeds. City ordinances also require owners to maintain their property and keep their building secured.

5. How tall must grass and weeds be before I can report it?

According to City Ordinance, the grass must be 8” in height.

6. What if my neighbor's trees have branches that are growing over my property line?

This is a civil issue that should be taken up with the neighbor. If the issue cannot be resolved personally, it is advisable to contact an attorney.

7. What will the city do if my neighbor has a dead tree on their property and I am concerned it will damage my property?

This is a civil issue that should be taken up with the neighbor. If the issue cannot be resolved personally, it is advisable to contact an attorney. However, if the tree is in a city right-of-way, easement or if the tree may damage power lines the city may be able to assist.

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Stormwater

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1. What is stormwater?

The flow of water that results from precipitation and which occurs immediately following rainfall or as a result of snow melt. When a rainfall event occurs, several things can happen to the precipitation. Some of the precipitation infiltrates into the soil surface, some is taken up by plants, and some is evaporated into the atmosphere. Stormwater is the rest of the precipitation that runs off land surfaces and impervious areas.

Stormwater discharges are generated by precipitation and runoff from land, pavements, building rooftops and other surfaces. These hardened surfaces are called impervious surfaces and they do not allow rainfall to infiltrate into the soil surface like natural vegetation, so more of the rainfall becomes stormwater runoff.

Storm water runoff accumulates pollutants such as oil and grease, chemicals, nutrients, metals, and bacteria as it travels across land. Heavy precipitation or snowmelt can also cause sewer overflows that may contaminate water sources with untreated human and industrial waste, toxic materials, and other debris.

If you have any questions, please contact the Engineering Department.

2. Where does the stormwater go?

Stormwater that does not evaporate or seep into the ground drains into over miles of underground storm sewer pipe that carry surface runoff to the Mississippi River (and in some areas Sugar Creek and Rock River). Every time it rains, thousands of gallons of stormwater enter our storm sewer system. As the runoff flows across lawns, driveways, parking lots and streets, it collects pollutants.

If you have any questions, please contact the Engineering Department.

3. What is stormwater pollution?

Many people think that pollution in our streams, rivers and lakes only comes from industrial facilities or wastewater treatment plants. Even if all these sources of pollution were eliminated, much of the pollution would still remain.

The remaining source of pollution that is not caused by specific, identifiable sources are called non-point source pollution. Typical pollutants include litter; sediments from exposed soil, pet waste, detergents, pesticides and fertilizers from lawns and gardens, paints, oil, grease and toxic chemicals from motor vehicles, road salts, and household hazardous wastes.

When these materials are improperly used or disposed of, they can be picked up by stormwater runoff as it flows across streets, parking lots and lawns. After this stormwater runoff travels through the storm sewer system, it is discharged to receiving waters without any treatment. As a result, any pollutant that is dumped on the ground can end up in our creeks, rivers and lakes.

There are serious problems associated with polluted stormwater. The pesticides, bacteria and chemicals that may be present in polluted stormwater can pose a health risk to people. Aquatic plants and animals living in streams and rivers may become sick or die from contact with polluted stormwater. Clogged catch basins can be unsightly and can cause flooding problems.

Since stormwater is naturally channeled to or flows through underground pipes to to the Mississippi River (and in some areas Sugar Creek and Rock River). There is no opportunity for treatment to remove pollution. So, each of us must be careful to minimize or eliminate substances which may inadvertently pollute our waterways when it rains.

If you have any questions, please contact the Engineering Department.

4. Who do I contact to report a complaint or to ask more questions about stormwater?

The online complaint form should be completed. You can also call the Engineering Department at 309-752-1573. A special emergency number will be listed soon for calls related to stormwater. Report A Problem

5. Is it okay if I let my soap run into the drain, even if it’s biodegradable?

It is not okay to let soap in the drain. Stormwater is the only item that should enter the storm drains. Biodegradable only means that the soap will break down over time. It may still be toxic to the environment and living creatures. Soapy water should be properly discarded inside of a sink or toilet.

View a list of pollutants (PDF) and what they contribute online. If you have any questions, please contact the Engineering Department.

6. What rules and regulations control stormwater issues?

Illinois Drainage Law, NPDES regulations, and the City of East Moline Stormwater Control Ordinance are the main stormwater rules and regulations. If you have any questions, please contact the Engineering Department.

7. My neighbor’s stormwater runs on my property, can I divert it?

No you may not. If the natural drainage is from their property to your property, then you cannot block the natural flow of the storm water. If you have any questions, please contact the Engineering Department.

8. Can I change how stormwater flows across my property?

Yes you can, just as long at the stormwater enters and leaves your property at the same locations as it does naturally. Also, you cannot unreasonably increase the flow of the stormwater. If you have any questions, please contact the Engineering Department.

9. The intake in the street, or the pipe under the road is plugged; who is responsible for maintaining these?

The City of East Moline is responsible for maintaining city owned pipe and infrastructure. If you see that a pipe or intake is plugged please call 309-752-1573 or fill out the online complaint form.

10. There is a ravine / stream through my property; who is responsible to maintain it?

Most ravines and streams are on private property. The property owner is responsible to maintain the ravine / stream to prevent or reduce the discharge of pollutants. This maintenance shall include, but is not limited to, sediment removal, bank erosion repairs, maintenance of vegetative cover, and removal of debris from privately owned pipes and structures.

If you have any questions, please contact the Engineering Department.

11. There is a swale or open drainage channel through my property; who is responsible to maintain it?

The property owner is responsible for maintenance of private drainage channels, including keeping the drainage channel free of trash, debris, excessive vegetation, and other obstacles that would pollute, contaminate, or retard the flow of water through the drainage channel. In addition, the owner shall maintain existing privately owned structures adjacent to the drainage channel. If you have any questions, please contact the Engineering Department.

12. Can I put yard waste, tree limbs, compost, concrete, chemicals, etc. into my ravine?

You may not place those items in the ravine. It is a violation of the storm water ordinance to release contaminates into the storm water. Common contaminates include:

• Cleaning products
• Concrete
• Earth
• Hazardous waste
• Lawn chemicals
• Oil
• Paint products
• Pet waste
• Petroleum products
• Sediment
• Stones
• Trash
• Wastewater (grass clippings)
• Wood
• Yard waste

If you have any questions, please contact the Engineering Department.

13. Why can’t I dump my natural material (yard waste, sticks, compost, etc.) into my ravine?

The reason why you can't dump these materials is because these materials get picked up during storm events and are carried into the drainage channel where they cause blockages of the drainage channel, pipes, and culverts. These blockages can cause flooding at downstream properties. If you have any questions, please contact the Engineering Department.

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Stormwater Rates & Improvements

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1. Why does stormwater have to be managed?

Stormwater is managed to protect homes, properties, the environment, streams, and rivers from damage due to flooding, pooling, erosion, and harmful pollutants. Stormwater runoff must be channeled through a system of pipes, culverts, ditches, swales, catch basins, and storm drains before being safely discharged into local streams and rivers. Even if your property has never flooded, the stormwater that flows off your property must be managed so that it does not contribute to flooding in areas downstream.

If you have any questions, please contact the Engineering Department.

2. What is a stormwater utility?

A stormwater utility is a special assessment district set up to generate funding specifically for stormwater management. The stormwater utility accounts for its revenues and expenses separately as a self-supported Enterprise Fund. Businesses and residents within the City of East Moline pay a stormwater fee based on the demand that their property places on the stormwater management system. The revenue collected directly supports maintenance of the existing storm drain systems, development of drainage plans, flood control measures, water quality programs, and funds major capital expenses.

If you have any questions, please contact the Engineering Department.

3. Why is the stormwater utility fee needed?

The City of East Moline has implemented a stormwater fee rather than raise property taxes or cut services in order to meet new, federally-mandated regulations for discharging stormwater and pay for the associated stormwater infrastructure costs. The stormwater that leaves your property as runoff ultimately drains into a city maintained drainage facility. A fee is assessed because this runoff contributes to the need for operation and maintenance costs of the stormwater management system to prevent and correct stormwater runoff problems. Some of the services tied to the stormwater program include:

• Construction inspection
• Flood protection through capital improvement projects
• Improved water quality by reducing pollutants
• Project design and management
• Public education and outreach
• Shoulder and ditch maintenance within the publicly owned right-of-way
• State and federal regulatory compliance
• Storm drain cleaning and repair
• Street sweeping

If you have any questions, please contact the Engineering Department.

4. Who pays the stormwater utility fee? Why should churches, schools, and other non-profit organizations be charged a stormwater fee?

The stormwater utility is a user fee, much like the fee that you pay for your water or wastewater service. All property owners that receive drainage services and are within the drainage service area must share in the cost of the stormwater program. This includes residential homeowners, non-profit entities such as churches, schools and institutions, and commercial and industrial properties.

The charge is not imposed on undeveloped property because such property does not contain impervious surface that has replaced natural ground cover, causing or increasing excessive runoff into the city's stormwater facilities. Even if your property does not drain into the public drainage system, runoff from your property may contribute to the level of nutrients in stormwater runoff. If you have any questions, please contact the Engineering Department.

5. Under the new Stormwater Rate structure, how are properties with multiple renters handled?

For properties with multiple renters or businesses, the property owner will be charged a stormwater fee based on the measured amount of impervious area. The property owner may choose to pass the fee onto renters in the form of higher payments but ultimate responsibility for payment remains with the owner. If you have any questions, please contact the Engineering Department.

6. What are the current stormwater utility rates?

Currently, the stormwater utility uses a uniform volume rate structure based on the amount of metered water usage. The rate structure includes a volume charge of $0.163 per cubic foot of metered water usage plus a $2.00 surcharge per bill. The monthly bill for a residential customer using a minimum 200 cubic feet of water every month, or 50 gallons per day, results in a charge of $2.33.

If you have any questions, please contact the Engineering Department.

7. How much will my rates increase?

The resulting stormwater rate impact for a residential customer that pays the minimum water utility bill is a decrease in their monthly bill from $2.33 to $2.32. The current bill is based on a minimum water usage of 200 cubic feet every month, or 50 gallons of water per day. If you have any questions, please contact the Engineering Department.

8. Why a rate increase is required?

To eliminate deficit spending caused by increased stormwater management demands, inflation, and cost-of-living increases. To cover debt service required for capital improvement projects. If you have any questions, please contact the Engineering Department.

9. Can we delay the rate increase?

The current rating of the levee system by the Corps of Engineers is Minimally Acceptable. Repairs must be made to prevent further deterioration and risk of losing eligibility for federal repair assistance during flood events. The city has postponed the rate increase as long as possible. Many of the capital improvements are required to replace infrastructure that has reached the end of its useful life.

If you have any questions, please contact the Engineering Department.

10. Can we implement a smaller rate increase?

The recommended rates provide the revenue required to cover the projected 2010 operations and capital improvement budget. Revenue generated with a smaller rate increase would fall short of covering expenses. If you have any questions, please contact the Engineering Department.

11. Why are the new capital improvements required?

The stormwater utility improvements are required for many reasons, including:

• Dredging is required to improve flow paths in ditches and pond areas.
• Improvements are required due to deterioration of ravine structures caused by erosion.
• Repair or replacement of collapsing and/or aging culverts, storm sewers, inlets, detention facilities, check dams, and control structures.
• The current rating by the Corps of Engineers for the levee system is Minimally Acceptable. If the repairs are not corrected, East Moline risks losing eligibility for federal repair assistance during flood events.

In addition to capital improvement impacts, the city also faces compliance with newly mandated and unfunded federal and state regulations regarding the amount and quality of stormwater. The United States Environmental Protection Agency's (USEPA) Phase II of the National Pollutant Discharge Elimination System (NPDES) program requires communities to develop, implement, and enforce a stormwater program.

The intent of the program is to reduce discharge of pollutants from the storm sewer system, protect all tributaries, and improve water quality. Additional personnel will be required to administer and inspect elements relating to reporting and enforcement of a soon-to-be implemented Stormwater and Erosion Control Ordinance to ensure the city's compliance with these regulations.

Total of $14.4 million in projected improvements include $1.8 million for the flood protection levee system improvements and $12.4 million for a multi-year Drainage Capital Improvements Plan to replace storm sewers and repair ravine structure. If you have any questions, please contact the Engineering Department.

12. How do nearby municipalities handle stormwater charges?

The City of Moline uses three brackets for residential rates based on lot size. The brackets include less than ¼ acre, between ¼ and ½ acre, and between ½ acre and 2 acres with incrementally increasing rates for each bracket. Rates for commercial and industrial properties are calculated by factoring impervious and non-impervious areas.

The City of Rock Island calculates rates from measurements taken from aerial photography. All residential customer charges are based on parcel size and are split into three tiers. All other properties were based on impervious area. Davenport and Bettendorf also use an ERU system (Davenport = Equivalent Residential Unit, Bettendorf = Equivalent Runoff Unit) and have measured the amount of impervious area for multi-family residential and non-residential properties. If you have any questions, please contact the Engineering Department.

13. How does a fee differ from a tax?

Revenue collected is all dollars paid, but there are some differences between a fee and a tax.

• Dedicated funding: Fee income is segregated, and a stormwater fee can only be used for stormwater related costs. Tax dollars are available for almost any use, and competition for tax dollars usually results in infrastructure being under-funded.
• Tax exempt property: Many properties in East Moline are granted tax exempt status, such as property owned by the City, County, School District, and churches. Many of the tax exempt properties have large amounts of impervious area. More burden would be placed on residents and local businesses if revenue is provided by property taxes. A fee is charged to all users with developed property.
• User equity: Fees are more proportional and give users more control. With fees, larger users pay more, and smaller users pay less. Users can also change how much they are charged by taking steps to manage their own runoff.

If you have any questions, please contact the Engineering Department.

14. None of my water goes into the storm drains; why do I have to pay a stormwater utility fee?

Eventually all basins drain to the Mississippi River and Rock River, even if it is only the rainwater caught in your or your neighbor's backyard or ravine. Your property is also likely to generate runoff in a severe rain storm, even if the ground absorbs it during normal events.

In any event, you always benefit from adequate, properly-functioning drainage and flood control systems which decrease the likelihood of flooding, erosion, and unlimited pollutants from surface and stormwater runoff. You also benefit from the regulation and monitoring of the properties above and around you. Finally, efforts to monitor and protect the river provide benefits to everyone.

If you have any questions, please contact the Engineering Department.

15. What can nonresidential customers do if they think their bill may be calculated incorrectly?

If a property owner believes that the area of impervious surface has been calculated incorrectly or has changed since the aerial photography was produced, the owner can arrange for a survey company to measure the impervious surfaces at the expense of the property owner. The survey information should be given to the city to review and determine if an inaccuracy in the billing has occurred and, if so, to adjust the bill accordingly.

If you have any questions, please contact the Engineering Department.

16. I live on the edge of the city and water on my property drains away from streets and public drainage structures; why do I have to pay this fee?

Everyone in the city benefits from the stormwater management program. Although your property does not drain to the city drainage system, your property does receive direct benefits include protecting your property from upstream runoff.

All property owners receive indirect benefits from a properly maintained and operated stormwater management system for the entire city which is on public property. Stormwater management activities with broad benefits include keeping the public streets drained and cleared so random flooding does not occur and travel is safe, making necessary stormwater infrastructure upgrades, reducing erosion and other pollutants that enter streams and rivers, and collecting and conveying stormwater safely through all parts of the city.

A portion of the revenue also provides for compliance with federal, state, and local regulations for water quality improvements. If you have any questions, please contact the Engineering Department.

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Wastewater

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1. Why is it called a regional P.O.T.W. plant?

The P.O.T.W. stands for Publicly Owned Treatment Works. We are a regional P.O.T.W. in that we serve 5 communities. Besides East Moline, we also receive wastewater from Hampton, Rapid City, Silvis, and Carbon Cliff. If you have any questions, please contact Wastewater Treatment.

2. What is the capacity?

Our design average flow is 11.1 million gallons per day. The design maximum flow is 27.8 MGD. We have the capacity for additional flow to our plant. If you have any questions, please contact Wastewater Treatment.

3. What is the typical flow?

The annual average flow for 1999 was 5.79 million gallons per day. The flow is definitely weather related. When it has been really wet, the flow reflects that through infiltration. The more the ground gets saturated, water begins to seek empty space and seeps into the sewer collection lines.

If you have any questions, please contact Wastewater Treatment.

4. What type of treatment plant is it?

We are a secondary treatment plant using activated sludge and anaerobic digestion. We also have aerobic digestives, but they are not in use. If you have any questions, please contact Wastewater Treatment.

5. How is the waste treated?

Approximately 20-35% of the solids that come into the plant, settle in the primary clarifiers. From there, they are pumped to the anaerobic digesters. In the absence of oxygen (anaerobic) along with other important factors such as temperature, pH, and a combination of acid and methane producing bacteria, the solids are reduced in volume. A usable byproduct of this process is methane gas, which we use for heating the digestives and the plant.

The secondary treatment comes after primary clarification. Any suspended solids that did not settle in the primary clarifiers are carried over into the second stage of treatment. This stage is called activated sludge.

This process has been around for more than 100 years. It uses bacteria that need air, in an aeration (oxygenated) basin. It basically speeds up nature's natural process of decomposition. The suspended and dissolved solid waste is food for the bacteria. This food becomes broken down through adsorption and absorption.

After a mix and digestion period, the next step is gravity separation of the solids and the liquid in the secondary clarifiers. The solids are pumped off the bottom, and returned to the aeration basins, where they become the seed stock for the newly arriving flow to receive the same digestion process.

To keep the bacteria hungry, we keep them at a certain level in their growth cycle by removing a portion of the solids. So, part of the return activated sludge is removed and becomes waste activated sludge (WAS.) This WAS is sent to the anaerobic digesters for storage and further digestion. If you have any questions, please contact Wastewater Treatment.

6. Can you dump anything down the drain?

You may not flush just anything down the drain. This is because the bacteria can be harmed and not do their work, the waste can pass through without complete treatment and cause fish kill in the river or worse. It could also impair the water that is used for drinking water downstream.

We have a Sewer Use Ordinance that spells out what is and is not permitted to be disposed of. It is a good rule of thumb to only buy what you need, and to use it up as it is intended to be used. And, occasionally, there are EPA sponsored household hazardous waste drop off programs.

For a look at the general prohibitions see section 8-9-2 of the East Moline City Code. This applies to industry and the general public. If you have any questions, please contact Wastewater Treatment.

7. Are all wastewater treatment plants the same?

Not all wastewater treatment plants are the same. There are tertiary treatment systems, various lagoon treatment systems, oxidation ditches, biological nutrient removal systems are coming into vogue with nutrients phosphorous and nitrogen reduction, and other methods for wastewater treatment are used.

There are differences in pretreatment screening and grit removal, aeration systems can be quite different, and anaerobic digestives can have a wide variety of design. Plus, we have not even touched on disinfection practices. The receiving stream and plant location itself can make a big difference in treatment schemes.


If you have any questions, please contact Wastewater Treatment.

8. What becomes of the treated waste residuals?

In treating the wastewater, we concentrate the solids through the treatment processes. This occurs in the anaerobic digestives.

We have 5 anaerobic digestives. We use 2 of them as primary digestives. They are in a mix mode process. The other 3 are for solids separation and settling. As the solids and liquids separate, we draw off the liquid supernate.

When we have removed that portion, the solids are sent to the mix tank. From there they are sent to the filtration room where we have 2 2-meter Roediger belt tower presses. With the addition of polymer, we increase the solids level from 2-4% solids to 20-27% solids. This is taken for disposal to the landfill.

If you have any questions, please contact Wastewater Treatment.

9. Do you have tours?

We currently have tours. We have had many guests for tours.

One of the most interesting was a group of visitors from Russia. They represented many different civil positions from several different cities. After the tour we exchanged a few small gifts. Since the Ringling Barnum and Bailey Circus was in town that week, we gave each of them a box of animal crackers, and had some bottled Pepsi to cool our parched throats. In return, we received many fine Russian chocolates with really cool wrappers.

If you are interested in a tour of the facility, give us a call at 309-752-1580.

10. Have there been any changes since the last upgrade?

There are changes since the last upgrade. After the 1975 upgrade not much was changed until we installed the belt presses in 1997. In 1999, we changed over the boiler and replaced all the natural gas lines. Last year we upgraded the methane collection system.

We are currently looking at a SCADA system for better plant monitoring and control. We have future plans to upgrade the screening areas and pumping areas. We are hoping for approval with the bar screen upgrade this coming year. If you have any questions, please contact Wastewater Treatment.

11. What regulations if any are there for wastewater disposal?

The Safe Drinking Water Act was two-fold in purpose. Besides the intent of providing a safe water to drink, it also looked at how to protect the source water(s.) The obvious place to look was the point source contributors of contamination to those waters. Wastewater treatment plants became the targets. Also in the mix was wastewater plants had to begin to assess what they received and from who. For publicly owned treatment works (POTW) that received more than 1 million gallons a day, a Pretreatment Program was established. It came from the federal level that industries could be categorized by what they do and what they could contribute to the waste stream. They became known as Categorical Industries with categorical pollutant limits. It further required a look at non-categorical contributors.

Treatment plant schemes and interference factors lead into the development of Local Limits of discharge. These limits are re-evaluated every 5 years. This forced permits to be written, sampling programs by both industry and POTW's to commence, and enforcement of pollutant limits and reporting requirements be undertaken.

Pollutants have a potential of impacting not only the receiving stream, but the treated residual solids can be impaired by pollutants, and get restricted disposal status. There is a huge monitoring program involved. Compliance monitoring and reporting is required in monthly, semi-annually, and annual increments. EPA spot checks all dischargers with their own sampling regularly.

The result of these regulations was having places like the Love Canal and other sites now on Superfund Cleanup lists. If you have any questions, please contact Wastewater Treatment.