Program Description
The Finance Department is located in City Hall. The Finance Department is composed of 7 employees: the Director; one payroll clerk, one insurance clerk, one personnel aide, one secretary, one utility billing clerk and one meter reader. The secretary spends approximately one-half of her time on utility billings. These employees are responsible for the deposit and accounting of all municipal revenues. The Finance Department is also responsible for the reading of all water meters and the preparation of approximately 6,400 water and sewer bills on a bi-monthly basis. If you have any questions concerning any financial matter in the City of East Moline, please feel free to contact Jim Hughes.
Water and Sewer Billing
Each residence of the City receives a water and sewer bill every two months. The meter is read bi-monthly between the 1st and the 15th of the month. The readings are verified and the information is electronically transferred to Mail Works in Rock Island who prints and mails the bill, complying with all postal regulations. It was those postal requirements that precipitated the City of East Moline having Mail Works prepare the water and sewer bills. Another advantage of using an outside mailing service is that it allows the City to include informational inserts with the water bills. The City can include two additional pages at no additional cost. The bill is to be delivered on the 1st of the month and is due by the 16th of the month. If the bill is not paid, an additional 10% is added to the bill. That residence will be scheduled for turn-off if the bill is not paid in full by the 25th of the following month. On approximately the 20th of the following month, a red tag is placed on the house where the water is to be turned off. If a red tag is delivered, that water user will be assessed an additional $10.00 fee. Three to five days later, that residence will be scheduled for turn-off if payment still has not been made. If the residence is scheduled for turn-off, an additional fee of $35.00 will be added to the account, whether the water was actually turned off or not. If you have any questions regarding your water and sewer bill, please call (309) 752-1530.
With water and sewer bills increasing, many residents pay more than they should because they pay their water and sewer bills late. This does not have to happen. We understand that for some residents, paying this bi-monthly bill can be a hardship. However, there are ways that residents can avoid the additional fees.
1. The City will accept estimated monthly payments on your water bill if you would like to pay ahead. This would avoid the 10% penalty.
2. If after you receive your bill, please make any payment amount. This will reduce the balance due and also reduce the amount of your 10% penalty.
3. If you are unable to make partial payments, please contact the water office and establish a payment agreement. This will avoid the $10.00 red tag fee and the $35.00 turn-off fee. The City does expect all payment agreements to be honored.
4. If you have received a red tag, please call (309) 752-1530 and ask for a few extra days to pay your bill. We do want to have the previous bill paid before the next bill, to avoid the unpaid balance of water bills to continue to increase.
If you have any questions concerning your water bill, please call (309) 752-1530. If you feel your problem has not been resolved, please contact Jim Hughes.
Click here to view the 2007 Comprehensive Annual Finacial Report
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